Driven by Experience.
Focused on Impact.
Focused on Impact.
We use strategic insights and proven best-practices to enhance contact center quality.
Our mission is to guide you towards consistency and excellence.
Consulting Services for Contact Center Transformation
- Our story began with a passion for transforming contact center operations. Recognizing the need for innovative quality assurance strategies, we set out to redefine industry standards.
- Over the years, our expertise has expanded, driving measurable improvements in service quality, employee engagement, and operational efficiency.
- Today, we combine proven best practices with tailored solutions to help contact centers overcome challenges, strengthen compliance, and create a culture of excellence.
- By partnering with us, you gain a trusted advisor dedicated to continuous improvement, enhanced service delivery, and long-term success. Let’s elevate your contact center—one interaction at a time.
Our Commitment
Better Call Center QA is committed to helping contact centers enhance quality, strengthen culture, and mitigate risks through expert-driven strategies. With deep industry expertise, we provide tailored solutions that drive employee engagement, operational efficiency, and service excellence. Whether your goal is to elevate performance, improve customer experience, or ensure compliance, we partner with you every step of the way
Our Founder
He has led large-scale programs across industries including ticketing, financial services, BPO, and consulting. At the world’s largest ticketing company, Lorne drove a 40-point CSAT increase and cut new-hire attrition by half. He later earned U.S. patents for QA and survey innovations, strengthened compliance and automation at a top credit bureau, and guided major enterprise transformations as a Specialist Master at Deloitte.
In 2024, he founded Better Call Center QA, helping organizations modernize QA programs, strengthen compliance, and build high-performance, customer-focused cultures.
Find the Right QA Solution—Not Just the Popular One
At Better Call Center QA, we help organizations cut through the noise and confidently select the technology that truly fits their contact center goals. Our team has built trusted relationships with a curated network of proven providers—offering best-in-class tools for quality management, compliance, performance optimization, and workforce engagement.
Unlike generic vendor directories, our ecosystem is intentionally selective. We exclude popular platforms that fall short in key areas like scalability, transcription accuracy, or true automation—because our clients deserve solutions that perform, not just impress in demos.
Best of all, this expert solution-matching service is provided at no cost to our clients. By leveraging our deep industry expertise and partner relationships, we guide you toward the right-fit solution—and often secure better pricing and contract terms along the way. The result: a smarter investment, a stronger QA culture, and measurable improvement across every customer interaction.
Why Choose Us?
Quality Focus
We prioritize quality in every aspect of our consulting, ensuring that best practices are implemented across your contact center.
Tailored Strategies
Our strategies are customized to fit the specific needs of your team, fostering a culture of growth and performance.
Expert Guidance
Our consultants bring real-world experience and insights, helping your contact center to exceed company and customer expectations.
Risk Mitigation
We identify potential risks and offer proactive measures to protect your operations, ensuring that you can navigate challenges smoothly.
Let’s Talk About What’s Next
Whether you're looking to improve service quality, strengthen team culture, or reduce operational risk, we’re here to help. With decades of experience and a hands-on approach, we bring fresh perspective, proven strategies, and a collaborative spirit to every engagement.
Reach out today — and let’s explore how Better Call Center QA can support your next phase of growth.